Student Perceptions of Library Service Quality at SMA Negeri 1 Enam Lingkung

Persepsi Siswa terhadap Kualitas Pelayanan Perpustakaan di SMA Negeri 1 Enam Lingkung

Abstract

This study aims to analyze student perceptions of library service quality at SMA Negeri 1 Enam Lingkung using the LibQUAL+ model. This research is a quantitative descriptive study, in which 90 students were selected as respondents using proportional stratified random sampling to ensure data representation from every grade level. Data collection was conducted through a questionnaire covering three aspects: Affect of Service, Information Control, and Library as Place, which were then analyzed using descriptive statistics to calculate the percentage of achievement. The results showed that overall, the library service quality is in the "good" category with an average score of 4.02 (80.47%). Although staff reliability and attitude are the main strengths, the transition process toward a digital library still requires more optimal planning. This study concludes that the integration of interpersonal service excellence and structured digital transformation is crucial to enhancing students' independent.