Perceptions of Junior High School (SMP) Leaders in the Batusangkar Region Regarding the Service Quality of Tanah Datar Regency Education and Culture Service Employees

Persepsi Kepala Sekolah Menengah Pertama (SMP) di Wilayah Batusangkar Mengenai Kualitas Pelayanan Pegawai Dinas Pendidikan dan Kebudayaan Kabupaten Tanah Datar

Abstract

This research was motivated by the results of observations made by the author at junior high schools in the capital of Tanah Datar Regency regarding the service quality of Education and Culture Service employees which was indicated to be still less than optimal. The purpose of this research is to obtain information and describe how good the quality of service of education service employees is from the aspects: Discipline, Ability, Attitude, Physical Appearance, Fairness, Speed. This research is a quantitative descriptive research. The population of this study was 78 junior high school (SMP) leaders in the Batusangkar area who came from 13 schools in 3 sub-districts, namely Lima Pemuda sub-district, Tanjung Emas sub-district and Sungai Tarab sub-district. The sample was taken using Stratified Random Sampling Technique, totaling 52 school leaders (Principal, Head of Administration, Curriculum Representative, Student Affairs Representative, Public Relations Deputy, Infrastructure Deputy). The research instrument uses a questionnaire with a Likert scale model which has been tested for validity and reliability. The data obtained was processed using the average formula (mean). It can be concluded that the service quality of Tanah Datar district education and culture service employees is in the good category with an average score of 4.46.