Students Perceptions of Library Services in Senior High Schools in Lubuk Sikaping Subdistrict

Persepsi Siswa Terhadap Pelayanan Perpustakaan di SMA Negeri se-Kecamatan Lubuk Sikaping

Abstract

This study aims to determine students' perceptions of library services in public high schools in Lubuk Sikaping Subdistrict. This type of research is descriptive with a population of all active students totaling 2,151 students and a sample of 126 students taken using the Proportionate Stratified Random Sampling technique. The instrument used was a 5-point Likert scale questionnaire consisting of 54 statement items covering indicators of tangible service, reliability, responsiveness, empathy, and assurance, and has been tested for validity and reliability. The results showed that students' perceptions of library services as a whole were in the good category with an average score of 4.20. The details: Tangible 4.23, Reliability 4.20, Responsiveness 4.19, Assurance 4.18, and Empathy 4.22, all of which were in the good category. This indicates that library services have been adequate in supporting the aspects of Tangible, Empathy, and Reliability, although there is still room for improvement, especially in the aspects of Responsiveness   and  Assurance.